Shipping Policy

Thank you for shopping with Arcanas Games. We currently ship orders within the United States only.

Shipping Timeframe

Orders are typically delivered within 3–5 business days. Business days are Monday through Friday and exclude weekends and federal holidays.

Delivery times are estimates and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.

Shipping Rates

We charge a flat-rate shipping fee on all eligible orders. The applicable shipping charge will be displayed during checkout before payment is completed.

Order Processing

Orders are processed during regular business days. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has shipped, you will receive a confirmation email containing tracking information, when available.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

We are not responsible for delays, lost packages, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

Lost, Delayed, or Damaged Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s services and policies.

If your package is marked as delivered but cannot be located, please check around the delivery location, contact members of your household, and contact the shipping carrier. Please also contact us so we can assist with reviewing the shipment.

If your order arrives damaged, contact us promptly with your order number and clear photographs of the package and damaged items.

Economy (Untracked) Shipping

Economy Shipping does not include tracking and is selected at the customer’s own risk. Because we cannot monitor or verify the delivery of untracked packages, orders that are lost, delayed, or not received are not eligible for a refund or replacement, except where required by applicable law.

Returned or Refused Packages

Orders returned to us because of an incorrect address, unsuccessful delivery attempt, or refusal may be subject to additional shipping charges if the customer requests reshipment.

Original shipping charges are nonrefundable unless the return resulted from an error on our part.

Contact Us

For questions regarding an order or shipment, please contact us through our store’s contact page and include your order number.